Feeds: filter, save and review mentions
Review mentions in a feed, filter by Fit Score, intent tags and platform, save filters as a feed, and act on many mentions at once.
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A feed is a filtered list of the mentions your listeners find. All mentions shows everything in your workspace. A saved feed keeps a set of filters under a name, so your team can reopen the same view and get alerts for it.
Open Feeds in the sidebar to see All mentions and every saved feed, with a search box and a Create a new feed button. Saved feeds also appear under Feeds in the sidebar.
All mentions opens with Fit score set to Medium and High, sorted by Fit Score (high to low), so the strongest matches come first. See Fit Score.
Read a feed
The top bar shows the feed name, how many mentions match and how many filters are on. It has these buttons:
| Button | What it does |
|---|---|
| Notifications | Saved feeds only. Choose where new mentions are sent. |
| Export (download icon) | Download the feed as a CSV file. |
| Switch to Panel View / Switch to Table View | Change the layout. Your browser remembers the choice. |
| + Listener | Opens Snitch AI to create a new listener. |
On a listener's own feed, the top bar also has a switch to pause or start the listener and an Edit Listener button.
- Table view (the default) lists mentions in rows: Opportunity, Author, Tags, Listener and Posted. Click a row to open the mention in a side panel.
- Panel view shows the list on the left and the open mention on the right.
Press Up and Down to move between mentions and Esc to close one.
Filter sidebar
The Filters sidebar sits left of the feed. Press F to open or close it. A badge counts active filters, and the clear button resets them.
| Filter | What it keeps |
|---|---|
| Sort By | Newest or Fit Score (high to low). |
| Fit score | Mentions in the High, Medium or Low band. |
| Sentiment | Positive, Neutral or Negative mentions. |
| Seen vs New | All, New or Seen, and optionally only Engaged. |
| Include Intents / Exclude Intents | Mentions with or without certain intent tags. |
| Include Listeners / Exclude Listeners | Mentions from some listeners only. Hidden on a listener's own feed. |
| Platforms | X (Twitter), LinkedIn, Reddit, Bluesky and Hacker News. |
| Include Keywords / Exclude Keywords | Mentions matched by specific listener keywords. |
| Tracked Profiles | Mentions from selected tracked profiles. |
| Collection(s) | Mentions saved to selected collections. |
| Include Subreddits / Exclude Subreddits | Reddit only, written as r/subreddit (case-sensitive). Shown when Reddit is selected. |
| Date Posted | 24 hours, 7 days, 14 days, 1 month, 3 months, or a From and To date. |
| Languages | Mentions in selected languages. |
Filters live in the page address. Copy the link to share an exact view with a teammate.
Create a feed
Start a new feed
On the Feeds page, click Create a new feed. You can also start from All mentions or any other feed.
Set your filters
Pick filters in the sidebar. Save Feed stays greyed out until at least one filter is on.
Save it
Click Save Feed, enter a Feed name and click Save Feed again. The feed appears on the Feeds page and in the sidebar.
Name feeds after their purpose, such as "Competitor complaints, High only", not their filter values.
Update a feed
Open a saved feed, change its filters and click Update Feed. Confirm in the Update feed filters? dialog.
The same row has Rename, Duplicate and Delete. You can also edit or delete a feed from the Feeds page.
Deleting is permanent
Deleting a feed removes it for everyone in the workspace. It cannot be undone.
Get alerts for a feed
Alerts belong to a saved feed, not a listener. The feed's filters decide which new mentions are sent, so a High-only feed alerts only on strong matches. Click Notifications in the top bar to choose Slack, Discord, email or webhooks. See Notifications.
Mention states: New, Seen and Engaged
Every mention has a state your whole team shares:
| State | Meaning |
|---|---|
| New | Nobody has opened it. |
| Seen | Someone kept it open for 2.5 seconds or clicked View. Press M to toggle it yourself. |
| Engaged | Someone generated or refined an AI reply for it. This also marks it seen. |
The mention panel shows who saw, engaged or archived a mention. Hover Seen by for times and Mark as not seen.
Act on many mentions at once
In table view, tick one or more rows. Shift-click selects a range, and X selects the open mention. A bar appears at the bottom:
| Action | What it does |
|---|---|
| Select all in the feed | Selects every match, not only the loaded rows. |
| Add to Collection | Saves up to 1,000 mentions to a collection. |
| Export to CSV | Downloads the selected mentions. Pro plan. |
| Send to Webhook | Sends up to 1,000 mentions to an active webhook. Pro plan. |
| Enroll in Workflows | Adds up to 200 mentions to active workflows, with a preview first. Pro plan. |
The same bar appears on Opportunities.
Work with one mention
The header shows the platform, the Fit Score, and when the post went up. Hover the time to see Found at and Posted at. Mentions from a tracked profile carry a Tracked Profile badge.
| Control | Shortcut | What it does |
|---|---|---|
| View | V | Opens the original post in a new tab. |
| Bookmark button | Saves the mention to a collection. | |
| Archive button | A | Moves the mention to the archive. |
| Webhook button | Sends the mention to an active webhook. Pro plan. | |
| Show more like this / Show less like this | U / D | Records feedback on the AI analysis, with an optional reason. |
Below the header you see the AI summary, intent tags and sentiment. Then comes the post as it looks on its platform, with matched keywords highlighted.
The reply composer sits at the bottom. Press R to jump to it, G to generate and E to copy the reply and open the post. See Generate a reply.
Keyboard shortcuts
Press Shift + / anywhere in the app to see every shortcut.
Next steps
- Notifications: send a feed's new mentions to Slack, Discord, email or webhooks.
- Save and archive mentions: keep mentions for later or clear handled ones.
- Opportunities: your High and Medium mentions ranked in one list.