Not Getting Mentions
No matches or far fewer than expected—usually keywords, filters, plan limits, or how the feed is sorted.
If you are not seeing mentions—or volumes look sharply lower—it is almost always listener configuration, filters, or plan limits. Work through the checks below.
1. Keywords and matching options
Most gaps start here. See whether any of these apply:
- Case sensitivity is on — only posts that match capitalization exactly will match. Turn it off if you want broader coverage (unless you intentionally track a cased brand phrase).
- Whole word is on — the keyword must appear as its own token; substring matches are skipped.
- Include authors is set — only those authors can produce matches; everyone else is ignored.
- Keywords entered wrong — use one phrase per row (press Enter between keywords), not comma-separated lists.
- Quotes or decoration — remove wrapping quotation marks or stray punctuation unless they are part of the exact phrase you mean to track.
- Typos — double-check spelling on tracked phrases.
- Special characters — simplify if matching is unexpectedly narrow (especially on certain platforms).
For patterns and examples, see Keywords to track and Create listener.
2. Feed sort order
If the feed is sorted by Most relevant, very new or lower-scored items can feel “missing.” Switch to Recent (or equivalent) in the feed controls to confirm posts are arriving.
3. Monthly mention limit
When you hit your workspace mention allowance, new matches stop appearing until your billing period resets or you upgrade. If you are on a special program and need a temporary bump, contact us.
4. Keywords that are too broad or noisy upstream
Extremely broad phrases can hit collection or quality limits depending on platform and plan. Tighten phrases toward buying signals, brands, or pains you actually engage on—see Keywords to track.
5. Platform refresh cadence
Some networks update on a schedule rather than continuously. If keywords are correct but nothing appears yet, check Tracked platforms for how often SnitchFeed refreshes each source.
Related
- Too few high-relevance mentions — matches exist but rarely score high.
- Feed is noisy — too much junk despite keywords matching.