Mention analytics: dashboard, charts and saved reports
Check weekly listening health on the Dashboard, track trends on the Analytics overview, and build saved reports with your own metrics and filters.
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SnitchFeed has three places to see how your listening is going:
| Page | Use it to |
|---|---|
| Dashboard | Check this week at a glance: good mentions found, team follow-up, noisy keywords |
| Analytics → Overview | See four ready-made trend charts over a date range |
| Analytics → Reports | Build and save your own charts |
Dashboard
The Dashboard is a one-page health check. It answers three questions: are your listeners finding good mentions, is your team acting on them, and which keywords are wasting scans. Open it from Dashboard in the sidebar. If you have no listeners yet, it asks you to set one up first.
| Card | What it shows |
|---|---|
| New Opportunities | High and Medium Fit Score mentions from the last 7 days, compared with the 7 days before |
| Opportunities Engaged | Mentions your team engaged with for the first time in the last 7 days, compared with the 7 days before |
| Noise Filtered | The share of last week's mentions that scored Low, so you did not have to review them |
| Mentions by Platform | Mentions per day over the last 2 weeks, split by platform |
| Mention Activity | Mentions first seen and first engaged per day over the last 2 weeks |
| Worst Performing Terms | The 5 keywords with the highest share of Low Fit Score mentions over the last 2 weeks |
| Activity | The last 24 hours of LinkedIn and X scans per keyword, with posts returned and mentions created |
Both opportunity cards link to Opportunities.
What to do with it
- New Opportunities falling? Check whether a listener was paused or a keyword removed. See Troubleshooting.
- Noise Filtered very high? Most mentions score Low. Tighten the keywords in Worst Performing Terms. See Troubleshooting.
- Opportunities Engaged flat? Your team is not replying. Work through Opportunities, or turn on notifications.
- Activity shows whether scans are running and how many posts each keyword returns. Each scan costs credits, so this also explains credit use.
Overview charts
Analytics → Overview shows four charts of mention counts. One date range at the top applies to all of them. It starts at Past 14 Days, and you can pick from Past 24 Hours to Past 6 Months or a custom range.
| Chart | What it shows |
|---|---|
| Mentions by fit score over time | Mentions per day, split into High, Medium and Low Fit Score |
| Mentions by platform over time | Mentions per day, split by platform |
| Mentions by keyword, by fit score | Mentions per keyword, split by Fit Score, so you can spot keywords that bring mostly Low matches |
| Mentions by intent over time | Mentions per day, split by intent tag (the kind of post, such as a buying question) |
For more filters, click Open reports.
Build a saved report
A report is a chart you set up once and come back to. Reports are shared with everyone in your workspace.
On Analytics → Reports, click New report, or pick a saved report from the list.
Enter a Report name.
Set Query and chart and Filters (see the tables below). The preview updates as you go.
Click Save report. To change a saved report, click Update report and confirm.
Reset discards unsaved changes. A saved report also has Duplicate and a delete button.
Query and chart settings
| Setting | Options |
|---|---|
| Metric | Mentions, Unique authors, Avg. sentiment (0 to 1) or Avg. fit score |
| Group by | Day, Platform, Sentiment, Fit score, Keyword, Subreddit, Language or Listener |
| Breakdown by | Optional second split: Platform, Sentiment, Fit score, Language, Listener, Intent tags or None. Must differ from Group by. |
| Chart type | Line, Area, Stacked area, Bar (grouped), Stacked bar, Horizontal bar, Stacked horizontal bar or Donut |
A Donut chart has no breakdown. Adding one switches the chart to Stacked bar.
Filters
Filters decide which mentions the chart counts. They work like the feed filters: date range, Include Listeners, Platforms, Include Keywords, Exclude Keywords, Seen vs New, Fit score, Sentiment, Include Intents, Exclude Intents, Include Subreddits, Exclude Subreddits and Languages.
Report ideas
| Report | Settings | Why it helps |
|---|---|---|
| Buying conversation pulse | Mentions by Day, breakdown Intent tags, filtered to buying intents | See demand week over week without scrolling the feed |
| Quality of inbound | Avg. fit score by Day, Line | Many mentions but a falling Fit Score means a listener needs tuning |
| Channel mix | Mentions by Platform, Donut | Decide where to spend community time |
| Sentiment trend | Avg. sentiment by Day, Line | See whether the conversation warms or cools after a launch |
| Communities that matter | Mentions by Subreddit, Horizontal bar, Reddit only | Find the subreddits that carry your conversation |
Next steps
- Opportunities: act on the mentions the Dashboard counts.
- CSV export: take the raw mentions into a spreadsheet.
- Snitch AI: ask questions about your analytics in chat.