# Troubleshoot SnitchFeed: missing, low-score or noisy mentions (https://snitchfeed.com/docs/troubleshooting)



Most problems fall into one of three groups. Pick the one that matches what you see, then work down its checklist in order.

| What you see                                              | Go to                                                       |
| --------------------------------------------------------- | ----------------------------------------------------------- |
| Nothing arrives, or far less than expected                | [No mentions](#no-mentions)                                 |
| Mentions arrive but few score high, or alerts rarely fire | [Few high Fit Score mentions](#few-high-fit-score-mentions) |
| Plenty arrives, but too much is junk                      | [Noisy feed](#noisy-feed)                                   |

## No mentions [#no-mentions]

1. **The listener is paused.** Open **Listeners** and select it. If **Paused** is highlighted next to **Save**, click **Active**. Posts published while a listener is paused are not collected later.
2. **You are out of credits.** Scans and real-time matching stop when credits run out. Check the **Credits** tab under **Workspace Settings → Plan & Billing**, then top up or wait for your plan to renew. See [Credits](/docs/credits).
3. **The first scan has not run yet.** Reddit and Bluesky match posts as they appear. X, LinkedIn and Hacker News are scanned on a schedule: by default every 4, 12 and 6 hours. Give a new listener until its next scan. See [Scans & backfill](/docs/listeners/scan-intervals).
4. **The feed is hiding them.** A listener's own feed shows only Medium and High Fit Score. Add **Low** to the **Fit score** filter, switch **Sort** to **Newest**, and clear other filters to see everything collected.
5. **A match setting is too strict.** Open the listener's **Keywords** section and check each term:
   * **Case sensitive** or **Whole word** is on when it doesn't need to be.
   * **Must also include** needs every word to appear. Move words to **Must mention at least one of** if any one is enough.
   * **Skip posts that mention any of these words** contains a word that also appears in good posts.
   * A platform you expected is turned off.
   * **X (Twitter) Settings** or **LinkedIn Settings** filters, such as minimum likes or job title, rule out most posts.
   * A warning icon sits next to a term. Hover it for the reason, then open the term to fix it.
6. **Author or Reddit filters limit matches.** **Only from these authors** ignores everyone not listed. **Only these subreddits** limits Reddit to those communities, and names are case sensitive (`SaaS`, not `saas`). Also check that **Search Posts** and **Search Comments** are on.
7. **The keywords are too rare.** Very specific phrases or unusual spellings may have no recent posts. Widen the term or add synonyms. See [Keywords](/docs/listeners/keywords).
8. **A tracked profile shows a red chip.** SnitchFeed retries automatically while the listener is active. If it stays red, remove it and paste the profile URL again. See [Track profiles](/docs/listeners/tracked-profiles).

## Few high Fit Score mentions [#few-high-fit-score-mentions]

High means a [Fit Score](/docs/fit-score) of 70% or more.

1. **The feed is sorted by date.** With **Sort** set to **Newest**, older high-scoring mentions sit below newer weak ones. Switch to **Fit Score (high to low)**.
2. **The intent signal is vague.** The [intent signal](/docs/listeners/listener-intent#intent-signal) tells scoring what a good post looks like. Name who you want, which situations matter (complaints, comparisons, buying questions) and what to prioritize. Keep it within 200 to 500 characters, then click **Update Intent** to re-score recent mentions.
3. **Noisy signals are too broad.** [Noisy signals](/docs/listeners/listener-intent#noisy-signals) lower scores. A broad entry like "anything promotional" can drag down good posts. List only specific patterns you keep seeing.
4. **Brand Context is thin or out of date.** [Brand Context](/docs/listeners/listener-intent#brand-context) tells SnitchFeed what you sell and who buys it. Update it under **Workspace Settings → Brand Context**.
5. **Your keywords collect low-intent posts.** If most posts are tutorials, news or passing mentions, there is little to score high. Add switching or comparison words under **Must mention at least one of**.
6. **The alerting feed only allows High.** Alerts follow a feed's filters. Add **Medium** (50% to 69%) to that feed's **Fit score** filter and click **Update**. See [Notifications](/docs/notifications#turn-on-alerts-for-a-feed).
7. **Other filters hide high-scoring mentions.** Check **Sentiment**, **Date Posted**, listener, platform and intent filters. Clear them for a moment to see what scores high.

## Noisy feed [#noisy-feed]

Work top to bottom. The first fixes change every future mention; the last only change what you see.

1. **Scoring doesn't know what to score down.** Tighten the [intent signal](/docs/listeners/listener-intent#intent-signal) and list the junk you keep seeing, such as job posts or promotions, in [noisy signals](/docs/listeners/listener-intent#noisy-signals). Click **Update Intent**.
2. **Unwanted posts share a word.** Add it to **Skip posts that mention any of these words** on the term, for example `hiring`, `internship` or `giveaway`. Matching posts are dropped before scoring.
3. **Terms are too broad.** Words like `AI`, `marketing` or `founder` pull in unrelated threads. Use specific phrases, require context with **Must mention at least one of** or **Must also include**, and turn off platforms a term doesn't need. See [Keywords](/docs/listeners/keywords).
4. **A short term matches inside other words.** Turn on **Whole word**. Turn on **Case sensitive** only when capitalization separates your target from noise.
5. **A few accounts or subreddits flood the listener.** Add them to **Never from these authors** or **Exclude these subreddits**. Their existing mentions are archived when you save. If Reddit comments are the main noise, turn off **Search Comments**.
6. **The feed shows too much.** Set the **Fit score** filter to **High**, and use **Exclude Intents** and **Exclude Keywords**, then click **Update**. Alerts follow the feed's filters, so this also means fewer alerts. See [Feeds](/docs/feeds).

Still stuck? Email [hello@snitchfeed.com](mailto:hello@snitchfeed.com) with the listener name.

## Next steps [#next-steps]

* [Intent & Brand Context](/docs/listeners/listener-intent): write an intent signal that scores well.
* [Advanced search](/docs/listeners/boolean-search): exactly how each keyword field matches.
* [Fit Score](/docs/fit-score): what the score bands mean.